Case Study: Ingram Micro achieves better phone sales coaching and customer service with Envision Click2Coach

Ingram Micro in Dornach is the leading wholesaler of information technology products in Germany

Ingram Micro, a leading IT wholesaler in Germany, needed a better way to improve sales service quality and strengthen the skills of its phone sales teams. The company wanted to ensure consistent, high-quality customer interactions across its reseller business, and began working with Envision using Click2Coach.

Envision implemented Click2Coach to support quality monitoring, call recording evaluation, and coaching for sales agents. After a pilot with two sales teams, the solution earned strong buy-in from agents and managers, helped develop individual strengths, increased motivation, and delivered significant time savings in the coaching process.

Ingram Micro

Marcus Adä

Vice President Sales