Case Study: Municipality of North Grenville achieves transparent, fundable rural transit reporting with Envisio

Municipality of North Grenville proves rural transit works with Envisio, tracking 30,000 rides and a 4.7/5 rider rating

The Municipality of North Grenville, Ontario, faced the challenge of launching and proving the value of its new on-demand rural transit service, NGtransit. The municipality needed a way to demonstrate the service's performance and cost-effectiveness to its council, residents, and potential funders to secure ongoing support and funding. They implemented performance dashboards from the vendor Envisio to address this.

Using Envisio, North Grenville created public and internal dashboards to track and report on key metrics like ridership, costs, and user experience. This transparency built trust, demonstrated the service's impact, and helped secure $719,000 in provincial funding. The solution resulted in over 30,000 rides, a 4.7/5 passenger rating, and national recognition, proving the viability of rural transit. Envisio's reporting also influenced other municipal departments to adopt a similar approach for their projects.

Municipality of North Grenville, Ontario