Case Study: Avison Young improves visitor queue management with Entry2Exit

Avison Young deploys Entry2Exit queue management with 6 counters and bilingual service in Abu Dhabi

Avison Young, a global commercial real estate services firm, sought to improve the customer experience at the first touchpoint in its Abu Dhabi office. Their challenge was managing visitor flow without a formal system, which led to customer uncertainty, inefficient counter service, and a lack of data to drive improvements. To address this, they partnered with vendor Entry2Exit to deploy its Queue Management System.

Entry2Exit implemented a comprehensive solution featuring a bilingual kiosk for token generation, WhatsApp and printed token alerts, a routing screen, and a token reassignment feature that eliminated the need for customers to wait in line twice. The results provided a streamlined, self-service visitor journey and equipped Avison Young with advanced reporting on wait and service times per counter. This data allows the customer-oriented brand to continuously analyze and enhance its service experience.

Avison Young