Case Study: Hawaii State Federal Credit Union achieves instant card issuance and stronger member service with Entrust

Hawaii State Federal Credit Union rolls out 15 instant card printers in under 4 weeks with Entrust

Hawaii State Federal Credit Union (HSFCU), a large credit union based in Hawaii, needed to upgrade its card issuance system to be more reliable and secure. Their legacy printer was outdated, and they sought a modern solution that would provide seamless instant issuance, which accounts for the majority of their debit transactions. They partnered with vendor Entrust to implement the Artista CR825 card printer and on-premises instant issuance software.

Entrust provided a hybrid implementation approach, installing the new printers and training staff across the credit union's branches in less than four weeks. The solution enabled HSFCU to issue cards instantly, which was critically important for members affected by the Maui wildfires. The results included a quieter, more aesthetically pleasing system, happier staff, and an increase in card issuance levels. Entrust's support ensured a smooth transition and uninterrupted service for members.

Hawaii State Federal Credit Union