Case Study: Apple Federal Credit Union boosts member satisfaction with Entrust instant card issuance

Apple Federal Credit Union - Customer Case Study

Apple Federal Credit Union, a member-owned financial cooperative serving Northern Virginia, needed to upgrade its existing card issuance solution to better differentiate itself and continue delivering the high level of service its members expect. To meet this challenge, the credit union turned to Entrust and its instant issuance offering, including Datacard CardWizard issuance software and Datacard CR500 instant issuance systems.

Entrust implemented an instant issuance strategy across all 22 branches, giving Apple FCU a reliable, EMV-ready, easy-to-use, and cost-effective solution with strong support and reporting capabilities. The result was a noticeable increase in member satisfaction and growing reliance on instant card issuance as an essential in-branch benefit, while also increasing card applications and enabling more on-site card offerings.

Apple Federal Credit Union

Dana Blanton

Debit Card Services Manager