Case Study: Monument Real Estate Services streamlines operations and cuts support tickets with Entrata Core

Monument Real Estate Services Migrates To Entrata Core

Monument Real Estate Services, manager of more than 13,000 units nationwide, needed to streamline disparate property-management applications to improve on-site efficiency and resident service. The company sought a single, user-friendly platform that would consolidate websites, accounting, leasing, payments, utilities and resident communications so teams could run operations more effectively for residents and investors.

Monument migrated all properties to Entrata Core, adopting Entrata’s unified dashboard, open API and responsive customer support. The implementation enabled faster staff onboarding, smooth third‑party integrations and measurable improvements — including a record low bug count and 75% fewer support tickets versus third‑party setups — resulting in greater operational efficiency and better resident care.

Monument Real Estate Service

Greg Lozinak

Chief Executive Office