Case Study: Lincoln Property Company achieves 80% paperless operations and a 25% increase in online payments with Entrata

Lincoln Property Company - Customer Case Study

Lincoln Property Company, which manages 202,000+ units across 750+ properties in 28 states, aimed to eliminate onsite paper processes but struggled with staff and resident adoption. The company needed not just digital tools but training and marketing to move portfolio-wide from leasing binders and night-drop boxes to a fully paperless workflow.

By joining Entrata’s Paperless Program and deploying tools like ResidentPay, SiteTablet, LeaseExecution and the ResidentPay app—plus customized staff training and resident marketing—Lincoln accelerated adoption and streamlined operations. As of July 2016 the portfolio was about 80% paperless, online payment adoption rose 25% since 2015, and some properties reached up to 99% enrollment, improving convenience for residents and efficiency for staff.

Lincoln Property Company

Nicole McLemore