Case Study: IDM achieves faster operations and higher resident retention with Entrata Core (Entrata)

IDM - Customer Case Study

IDM, led by Chief Strategy Officer Jason Larson, needed a technology partner that could grow with the business and reflect its brand to prospects, residents, and employees. The company faced the common industry challenge of siloed “front end” and “back office” systems and wanted a single, 360-degree platform that connected accounting, marketing, operations and the resident experience without compromise.

IDM implemented Entrata Core, giving staff a one-login, intuitive UX and linking ProspectPortal, Leasing Center and ResidentPortal for seamless workflows. The result: faster operations, strong employee adoption, automated appointment booking and easier online applications/payments, higher resident engagement and retention, and a strengthened reputation as a high-tech property manager.

IDM

Jason Larson

Chief Strategy Officer