Case Study: Jump Contact Center achieves 100% conversation visibility and 40% faster call handling with Enthu.AI

Jump Contact Center drives better conversations and 100% visibility with Enthu.AI

Jump Contact Center, a Calgary-based provider of 24/7 call answering, virtual reception and chat services, needed to scale live-answering while maintaining consistent quality. Facing tedious, manual random sampling that monitored under 1% of calls and fragmented reporting, Jump adopted Enthu.AI’s speech analytics (Speech AI) as the technology backbone to gain comprehensive, real-time visibility into agent conversations.

Enthu.AI delivered 100% visibility into customer interactions, automatically surfacing critical moments and KPIs and enabling targeted, personalized coaching; within 60 days Jump was analyzing each agent’s key KPIs daily. The implementation drove measurable results with 100% SLA compliance, a 40% improvement in average call handle time and 10+ hours saved per month compiling operations data — outcomes attributed to Enthu.AI.

Jump Contact Center

Jose A. Saenz

Chief Executive Officer