Case Study: Yopa boosts home viewings by 8% with Enthu.AI

How Yopa improved its home visits and set rates by 8% using Enthu.AI

Yopa, a leading UK hybrid estate agency, was struggling to improve home viewing bookings and client inquiry handling while giving floor managers better visibility into agent conversations. The team also wanted to reduce the manual effort required for daily huddles and coaching, and turned to Enthu.AI’s conversation intelligence and speech analytics platform for help.

Using Enthu.AI, Yopa gained clearer conversation insights, more consistent coaching, and easier call review workflows. The results included a 30% lift in viewings from top agents versus average performers, an 8% increase in set rates within six months, and an 80% reduction in coaching prep time, all without adding headcount.

Yopa

Alex McConville

Head of Central Sales