Case Study: CallHippo reduces churn and grows revenue with Enthu.AI

CallHippo reduces SaaS churn by 20% with Enthu.AI

CallHippo, a leading VoIP service provider, faced the challenge of manually monitoring a tiny fraction of customer calls to gain business insights. Their reactive process was inefficient and failed to funnel intelligence across teams to drive revenue outcomes. They partnered with vendor Enthu.AI, seeking a conversation intelligence solution to gain visibility into 100% of their customer conversations across sales, support, and success functions.

Enthu.AI provided a solution that enabled 100% conversation monitoring and the proactive detection of customer concerns. This allowed CallHippo's teams to immediately address issues and use personalized insights to coach agents. The measurable impact for CallHippo included a 20% reduction in revenue churn, a 13% improvement in new revenue conversion, and a 21% increase in agent CSAT scores, all achieved within the first quarter of implementation.

CallHippo