Case Study: CallHippo reduces churn by 20% and grows new revenue by 13% with Enthu.AI

CallHippo leverages Enthu.AI conversation intelligence to reduce SaaS churn by 20% and grow new revenue by 13%

CallHippo, an on-demand VoIP provider trusted by over 5,000 companies, needed better visibility into customer conversations across sales, support, and success. Their existing monitoring was reactive and manual—QA could review less than 0.5% of calls—so they engaged Enthu.AI’s conversation intelligence (AI-enabled call monitoring) to monitor 100% of interactions and enable scalable quality processes.

Enthu.AI delivered one‑click integration and personalized onboarding—going live in under a day—and created custom “call moments” to auto-detect revenue‑impacting or dissatisfaction signals, route issues to QA, and funnel insights to sales, product, marketing, and ops for coaching and remediation. The result: Enthu.AI helped CallHippo reduce churn by 20%, increase new revenue by 13% (with improvements evident within the first quarter and new‑revenue gains over six months), and boost agent CSAT by 21%.

CallHippo

Omesh Makhija

VP, Rev Ops