Case Study: CSX cuts help desk tickets by 70% with Enterprise Integration PC refresh

WAN Optimization solution removes 15 terabytes of data from the WAN, improves application performance

CSX, a leading rail-based transportation company with 32,000 employees and 650 remote offices, needed to refresh an aging PC and thin client environment while reducing costs and help desk tickets. Enterprise Integration (EI) supported the PC Refresh initiative, focusing on secure remote recoverability, software distribution, and a seamless experience for a highly mobile workforce.

Enterprise Integration spent three months analyzing the user experience and then deployed its Super Image, Automated Deployment Tool, and WAN optimization devices to standardize imaging, enable one-click migration, and improve performance over slow WAN links. The result was a 70% reduction in help desk tickets, improved productivity, and 14 terabytes of duplicate WAN data removed, with core applications performing like they were on a local area network.

CSX

Nat Thomas

Technical Director, Telecom Services