Case Study: CSX achieves a 70% reduction in help desk tickets with Enterprise Integration

CSX cuts Help Desk tickets by 70% with Enterprise Integration

Enterprise Integration helped CSX, a major transportation company, address technology challenges stemming from their growing needs and a diverse PC environment. The company required a solution to improve network performance and manage their enterprise upgrade.

Enterprise Integration implemented a solution that created a single image for all PCs, enabling complete remote recovery and software distribution over slow WAN links. This allowed for a "one-click" migration process. As a result of this engagement, CSX reduced its Help Desk tickets by 70% and accomplished a measured productivity improvement.

CSX