Case Study: SWICA achieves 24/7 multilingual insurance support with Enterprise Bot

SWICA is now available 24/7, thanks to Enterprise Bot

SWICA, a health insurance provider, faced the challenge of making its large portfolio of complex products easier for clients to understand. Their high customer service costs were driven by repetitive queries, and the complexity of the Swiss health insurance system was causing a loss of potential leads. To address this, they partnered with Enterprise Bot.

Enterprise Bot implemented a multilingual chatbot named ‘IQ’ to provide 24/7 product information and insurance recommendations. This solution from Enterprise Bot successfully captured over 90% of leads and provided responses with over 80% accuracy, ensuring constant availability for SWICA's customers while significantly reducing service costs.

SWICA

Felix Gut

Head of Customer Service