Case Study: SIX streamlines customer service with Enterprise Bot's AI-powered support solution

SIX processes 300,000+ customer requests annually with Enterprise Bot

The customer, SIX Payment Services, which operates financial market infrastructure, faced challenges in managing a high volume of fragmented customer inquiries across over 100 support email addresses. This led to heavy administrative workloads, extended response times, and concerns about AI adoption. To address this, they partnered with vendor Enterprise Bot to implement an AI-driven solution.

Enterprise Bot implemented its ERA Customer Support Bot to automate and handle email inquiries. The solution automated triage, assigned requests, and consolidated duplicates, processing over 300,000 requests annually with 94% accuracy. This resulted in faster response times, a significant reduction in manual work, a 300% increase in volume handled, and improved support consistency, positioning SIX as an innovation leader.

Six Payment Services