Case Study: SIX Payment Services reduces bounce rate with Enterprise Bot

Six Payment Services reduces it's bounce rate by 6.2% with Enterprise Bot

Six Payment Services faced the challenge of targeting a new SME customer segment for its Go-Card brand while managing the high cost of customer support for its large portfolio of devices. They sought a low-cost solution to handle repetitive questions for this low-margin business. Enterprise Bot was selected to address this need.

Enterprise Bot implemented a German-speaking customer service and sales chatbot named Nina. The solution featured Swiss German small talk and smart UI cards. This resulted in an 85% accuracy rate for responses and a more than 90% reduction in clicks to the contact page, significantly lowering support costs and improving the customer experience for Six Payment Services.

Six Payment Services

Bernd Gruber

Head Business Solutions