Case Study: Nederlandse Spoorwegen achieves 15-30% efficiency increase with Enterprise Bot

NS benefits from a 15-30% increase in efficiency using Enterprise Bot

Nederlandse Spoorwegen (NS), a major ground transport company in the Netherlands, was facing significant customer service challenges. These included high costs, handling repetitive questions, and slow response times due to the large number of customer queries and products. To address these issues, NS partnered with Enterprise Bot to implement an AI-powered digital assistant.

The solution from Enterprise Bot was a Dutch-language AI assistant that handles over 100 FAQs with an accuracy of over 88%. It pre-captures user information, provides replies within seconds, and seamlessly escalates complex issues to human agents. As a result, Nederlandse Spoorwegen achieved a 15-30% increase in efficiency, with the bot successfully answering 95% of all frequently asked questions.

Nederlandse Spoorwegen