Case Study: Kantonsspital Winterthur achieves faster internal knowledge access with Enterprise Bot's AI chatbot Clara

Kantonsspital Winterthur speeds policy access by 80% with Enterprise Bot

Kantonsspital Winterthur (KSW), a large hospital in Switzerland, faced significant internal knowledge management challenges. With over 1,800 internal regulations and policies stored in complex and unstructured systems, employees spent excessive time searching for critical information, which slowed workflows and risked the use of outdated data. To solve this, KSW partnered with Enterprise Bot to implement their AI-powered chatbot solution, Clara.

Enterprise Bot implemented Clara, a digital employee powered by Microsoft Azure, which provided intuitive, human-like interactions and integrated with SharePoint for seamless access to documents. The solution resulted in employees accessing information 80% faster and saved an estimated 115 hours per month. An independent manual review showed an 89% success rate in resolving queries correctly, and the chatbot received overwhelmingly positive feedback from staff for its efficiency and ease of use.

Kantonsspital Winterthur (ksw)