Case Study: Generali France reduces manual email routing by 75% with Enterprise Bot

Generali assigns emails to the right department within 2seconds using Enterprise Bot

Generali France faced the challenge of inefficient and costly manual email triage. The high volume of emails received in a single mailbox required highly qualified customer service staff to spend significant time on routing, which led to slower response times and difficulties managing peak traffic. Enterprise Bot was enlisted to address this issue.

Enterprise Bot implemented an on-premise Email Bot integrated with Outlook servers to perform AI-driven triage of French-language emails. The solution automatically analyzed content and sentiment to forward each email to the correct department in under two seconds. This resulted in over 80% accuracy, a 75% reduction in the need for manual routing, and annual savings of 2000 hours of customer support time.

Generali France