Case Study: Franciscan Health achieves rapid AI chat support deployment with Enterprise Bot's DocBrain

Franciscan Health got its intelligent chat assistant up and running in under 4 weeks with Enterprise Bot

Franciscan Health needed a digital solution to help its customers navigate challenges caused by the COVID-19 pandemic. The healthcare provider required a way to schedule appointments and provide updated safety protocols without draining its technical resources to build a solution. They turned to Enterprise Bot and its DocBrain service to address this challenge.

Enterprise Bot implemented its AI-powered chat assistant using the DocBrain platform, which significantly accelerated deployment. The solution was built and fully deployed in under four weeks with no full-time employee effort. The results were significant, with 33% of doctor requests initiated through the chatbot, a response time of under two seconds, and an accuracy rate of over 85% on queries addressed.

Franciscan Health

Sri Bharadwaj

Vice President