Case Study: Generali Switzerland reduces L1 email support by 40% with Enterprise Bot

Enterprise Bot helps Generali slash it's need for L1 email support by 40%

Enterprise Bot helped Generali Switzerland, a major insurance company, overcome the challenge of manually sorting a high volume of multilingual emails. The costly and time-consuming process of using qualified staff for this level 1 triage was slowing down response times, especially during peak traffic periods.

The solution involved Enterprise Bot implementing an on-premise Email Bot integrated with Outlook servers. This AI-powered tool automatically analyzed, classified, and routed emails in German and French with over 85% accuracy. The results were significant, with Enterprise Bot reducing the need for L1 email support by 40% and delivering emails to the correct department in under two seconds.

Generali Switzerland

Martin Frick

Chief Operating Officer