Case Study: AfterPay achieves 90% chatbot accuracy with Enterprise Bot’s Sofie

Afterpay benefits with over 90% accuracy with Enterprise Bot

AfterPay was facing significant challenges with its traditional customer service framework, including high operational costs, slow response times that hurt customer satisfaction, and an inability to handle queries outside of standard working hours. To address these issues, they partnered with Enterprise Bot to implement an AI-powered solution.

Enterprise Bot implemented its chatbot, named "Sofie," which was integrated into core systems to handle customer service and FAQs in Dutch. The solution delivered impressive results, handling 23% of all customer conversations with a 90% response accuracy. This successfully automated 62% of all topics, significantly reducing costs and improving service efficiency for AfterPay.

AfterPay

Freja Broujer

Ex-Scrum Master