Case Study: Wispr Flow turns support into engineering's frontline with Enterpret

Wispr Flow turns 5,000 weekly support tickets into engineering infrastructure with Enterpret

Wispr Flow, a company that turns speech into polished text across multiple platforms, faced a significant challenge in managing over 5,000 weekly support tickets. The Founding Head of CX, Samm Yates, initially tracked potential bugs and patterns manually, lacking a proactive and trusted system to surface real trends to the engineering team. This made it difficult to distinguish critical issues from one-off complaints and to efficiently escalate them.

By implementing Enterpret, Wispr Flow gained a powerful customer intelligence infrastructure. The solution enabled the support team to automatically structure and analyze thousands of tickets, accurately identify bugs, and provide engineering with deep, triaged reports. This transformed the support team into engineering's frontline, saving hours of manual work each week and allowing the company to move faster. The measurable impact included catching hundreds of bugs proactively and earning the immediate trust of engineering leadership, including the VP and CTO.

Wispr Flow