Case Study: Philo saves $1M with Enterpret

Philo saves $1M annually with Enterpret

The streaming service Philo faced a challenge with the high cost of providing 24/7 customer support, particularly during low-volume overnight hours where the cost per contact was significant. They partnered with Enterpret, utilizing its adaptive taxonomy and analytics platform to unify and classify customer feedback from across their ecosystem.

By implementing Enterpret, Philo was able to analyze support contact topics by time interval. This revealed that overnight issues were not urgent and had documented solutions, giving them the confidence to reduce support hours. This single decision saved Philo $1 million annually. The use of Enterpret compounded across the company, with marketing, product, and business teams using its insights to understand churn, guide product decisions, and improve customer communications, leading to an estimated first-year operational impact of over $1 million.

Philo