Case Study: Memrise saves 240+ hours and boosts retention with Enterpret

Memrise saves 240+ hours and cuts tickets by 71% with Enterpret

Memrise, a leading language-learning platform, struggled with inefficient and manual tracking of user feedback. Their insights were scattered across Zendesk, spreadsheets, and siloed reports, which took over 20 hours per month to compile. This prevented their product and support teams from identifying and acting on critical user pain points in a timely manner, leading to customer frustration and drops in usage.

By implementing Enterpret, Memrise unified feedback from sources like Zendesk, app stores, and surveys into a single platform. This provided automated reporting and AI-powered insights, saving the team over 240 hours annually. The solution helped them identify and resolve a key user issue, resulting in a 71% drop in related support tickets and enabling data-driven optimization of their product features.

Memrise