Case Study: Children’s Therapy Center of the Quad Cities resolves 3,000+ claims with Ensora Health

Children’s Therapy Center of the Quad Cities resolves 3,000+ claims with Ensora Mental Health

Children’s Therapy Center of the Quad Cities, a nonprofit pediatric therapy clinic, was struggling with overwhelming administrative inefficiencies and a critical backlog of over 3,000 unresolved insurance claims. This crisis threatened their mission to serve children regardless of ability to pay. Seeking a way forward, they turned to their existing vendor, Ensora Health, for help with their Fusion practice management software and the Ensora RCM (Revenue Cycle Management) service.

The solution from Ensora Health involved their expert RCM team diving in to guide the clinic's staff, streamline workflows, and directly tackle the massive claims backlog. With Ensora Health's support and tools, the center resolved over 2,800 claims, reducing the backlog by 95%, and broke organizational records in 17 key performance indicator categories. This transformation allowed the staff to refocus on client care and increase the number of children served.