Case Study: NUWAY Alliance streamlines documentation, reporting, and billing with Procentive by Ensora Mental Health

NUWAY Alliance streamlines workflows with Ensora Mental Health after 7+ years in Procentive

NUWAY Alliance, a nonprofit organization providing substance use recovery services, faced significant challenges with its previous EHR system. It struggled with inefficient reporting, complex documentation, and billing workflows that could not adequately support its multiple funding sources and state compliance requirements. This led NUWAY to seek a new solution and partner with vendor Ensora Health, implementing its Procentive product.

Ensora Health's Procentive solution provided NUWAY with fully customized reports and forms tailored to its specific state reporting and clinical documentation needs, which drastically reduced administrative time. The system was notably easy to use, allowing clinicians to focus on care rather than software training. The results included less staff burnout, more time for quality care, and streamlined processes. Ensora Health also provided a dedicated implementation team and ongoing partnership to ensure a smooth transition and continuous workflow improvements.