Case Study: Notting Hill Genesis achieves lower costs and better resident service with Ensono

Reducing costs and improving resident experiences with ‘housing as a service’ for Notting Hill Genesis

Notting Hill Genesis (NHG), a social enterprise and registered charity serving low-income households in London and the South East, needed to replace inefficient manual processes and outdated technology that were slowing down repairs, lettings, and other resident requests. NHG turned to Ensono and its cloud-native transformation expertise to help improve service levels, reduce costs, and create a more modern “housing as a service” model.

Ensono implemented WorkWise, a bespoke microservices platform on Microsoft Azure that automated and standardized key housing processes through a single self-service portal. The solution gave 70,000 tenants access to 24/7 services, improved system availability to 99.95%, and saved housing officers about 30% of their time by reducing manual work and letting them resolve issues in minutes.

Notting Hill Genesis

Andy Belton

Chief Operating Officer