Case Study: UK Government Agency achieves faster, secure citizen services with Ensono Identity Management and DevSecOps support

IdAM Foundations to Support UK Government Agency’s Transformation

The UK Government Agency, a large paper-based public organization, needed to accelerate its move to a secure online self-service model during COVID-19 while building a centralized cloud-based identity and access management foundation. It turned to Ensono and ForgeRock to help address limited in-house platform experience and support its digital transformation.

Ensono delivered tailored training, identity and security guidance, and hands-on implementation support in a hybrid team model over nine months. As a result, the agency established a secure foundation for future digital growth, enabled faster deployment across online services, and reduced citizen application processing from weeks to minutes, while serving 6,000 staff and 49 million customers and achieving a 9/10 customer satisfaction score.