Case Study: Hackney Council achieves 40% process efficiency gains with Ensono

Hackney Council wanted to drive innovation with a modern and flexible platform to manage their homes

Hackney Council, a property manager responsible for 30,000 homes across East London, needed to replace its legacy Universal Housing system after a serious cyber-attack in 2020. The council wanted a simpler, more flexible platform that could improve back-end operations, support resident self-service, and help housing officers spend more time with vulnerable residents. Ensono was brought in to help deliver the new tenant and leaseholder management platform, “Manage my Home.”

Ensono consolidated recovered data and interim spreadsheets into one secure, reliable database, and worked with Hackney Council on program-level testing, architecture, and user feedback to ensure the system worked smoothly across repairs, finance, and tenant management. The result was a single source of truth for person, tenure, and property data, real-time syncing across dependent systems, and more sustainable APIs. Hackney Council also reduced process complexity by 40%, supporting a 40% increase in efficiency during the pandemic.

Hackney Council