Case Study: Large Commercial Insurer achieves faster revenue collection and billing efficiency with Ensono

Ensono helps Large Commercial Insurer with Microservices Billing Platform to Increase Efficiencies, Accelerate Revenue Collection & Enhance Customer Experience

Large Commercial Insurer, one of the largest commercial insurers in the US, was struggling with an inefficient and unreliable billing process. Batch bill processing frequently failed, causing delays in revenue collection, while paper-based workflows and third-party payment services made the customer billing experience harder to manage. Ensono was brought in to help modernize the billing environment with a microservices billing platform.

Ensono built a new system that streamlined credit card payments on the customer website, connected to the existing billing process through APIs, and integrated with mainframe applications and data. The solution improved time to revenue collection, reduced costly batch failures and manual errors, and increased billing efficiency end to end. Ensono also delivered the platform on Google Cloud with an agile microservices architecture, helping significantly reduce customer billing and payment dissatisfaction.