Case Study: a largest commercial database company achieves lower MTTR and better end-user experience with Ensono's application-aware network performance monitoring

Application-Aware Network Performance Monitoring Provides an End-to-End Analysis of the Full End User Experience

The client, a large commercial database company, needed to reduce its Mean Time to Recovery (MTTR) for performance issues affecting its over 200 global product offerings. A lack of visibility across its multi-vendor support infrastructure, which used disparate tools, led to prolonged troubleshooting and difficulty isolating the root cause of application performance problems impacting end users.

Ensono deployed an Application-Aware Network Performance Monitoring (AANPM) solution to provide a single, correlated view of the client's infrastructure. This gave support teams near real-time, end-to-end analysis to quickly isolate performance bottlenecks. As a result, the client significantly lowered its MTTR, improving the end user experience and avoiding the high costs associated with downtime.