Case Study: Leading Insurance Carrier achieves 375% ROI and rapid business recovery with Enservio Commercial

Leading Insurance Carrier - Customer Case Study

A leading insurance carrier faced a major commercial loss when a 200,000 sq ft manufacturing facility in the southeastern US suffered extensive flood damage to offices, production equipment, tools, raw materials, work‑in‑process and finished goods (shrink‑wrapped items showed bottom‑side oxidation). The scale and complexity of the contents loss threatened prolonged business interruption and created significant inventory, valuation, and settlement challenges for both the carrier and the insured.

Enservio Commercial deployed a four‑person field team and project manager, inventoried more than 10,000 items in five days, documented damage, arranged scrapping, researched replacement values, and produced coverage‑aligned loss reports. The engagement reduced inventory by over 10% beyond the initial claim, delivered a 375% ROI for the carrier and more than $150k in accuracy improvements and scrap recovery, and enabled the manufacturer to resume operations within days with minimal disruption and a positive customer experience.