Case Study: Fireman's Fund Insurance Company achieves $37,000 savings and rapid claim resolution for custom high‑end furniture with Enservio Select

Fireman's Fund Insurance Company - Customer Case Study

Fireman’s Fund Insurance Company (FFIC), a long-standing carrier specializing in high-net-worth clients, faced a contested claim after a plumbing backup severely damaged a custom-built wall unit in a New York-area home. The adjuster’s removal of the piece and disagreement over replacement value led the insured to insist the unit was equivalent to a Holly Hunt piece worth $55,000, leaving the claim unresolved and the policyholder dissatisfied.

FFIC engaged Enservio Select’s specialist appraisal team to authenticate the unit as a custom maple wall system and to produce a like-kind, like-quality replacement estimate. Enservio delivered a guaranteed estimate of $17,230, realizing a $37,000 reduction versus the insured’s asserted replacement value, enabling FFIC to resolve the dispute quickly, settle the claim accurately, and restore policyholder satisfaction.

Fireman's Fund Insurance Company