Case Study: Damaged Large Diamond Insured Company limits loss to under a carat and protects multi‑million‑dollar value with Enservio Select

Damaged Large Diamond Insured Company - Customer Case Study

Enservio, a provider of software and services for property-insurance contents valuation and claims, was called in after a multi-million-dollar diamond—an exceptionally clear, color-stable stone between 10 and 20 carats—was damaged. The challenge was to assess and recover value for a certificate-graded, high‑value stone where even small weight loss could translate to massive financial impact.

Using Enservio Select™, the team managed a precision recut that kept weight loss to under one carat. Because per-carat value for a large, rare stone increases nearly tenfold, that minimal loss still represented an outsized financial hit (roughly $200,000 per carat), illustrating how expert handling limited loss while quantifying the significant valuation consequences.