Case Study: University of Richmond achieves 83% online registrations and streamlined tuition reimbursement with Enrole by Entrinsik

University of Richmond - Customer Case Study

The University of Richmond’s School of Professional and Continuing Studies (SPCS) needed to modernize registration for its diverse non-credit offerings—including OSHER Lifelong Learning and tuition-reimbursement courses—served by about 15 staff to over 5,000 learners. Pain points included manual OSHER spreadsheets, duplicated website efforts, manual Banner entries, and lack of real-time tuition-reimbursement reporting.

SPCS adopted Entrinsik Enrole with a phased, highly customized rollout supported by sales and customer success teams. Post-implementation, employees and family members can self-register for tuition reimbursement with easy reporting, non-credit courses are 75% self-enrolled online, OSHER online registrations jumped from 0% to 83% (over 4,500 on opening day), and the team now benefits from real-time reporting, automated confirmations/invoices/evaluations, streamlined workflows, and improved customer service.

University of Richmond

Daniel Hocutt

Web Manager