Case Study: University of Southern Maine achieves streamlined registrations and hundreds of staff-hours saved with Enrole by Entrinsik

Ease of use efficiencies and accuracy of data, give University of Southern Maine staff more time for great customer service

University of Southern Maine Professional & Continuing Education was struggling with a clunky, temperamental registration system that failed during high-volume OLLI registration days. The old platform was difficult to use for registrations, refunds and reporting, required extensive post-event cleanup (about two weeks for a staff of eight), and produced inaccurate records.

They implemented Entrinsik’s Enrole—going live three weeks after training—to provide intuitive self-enrollment, a consolidated client portal for classes/conferences/memberships, and easy reporting/export to Excel. The change saved hundreds of staff hours, reduced errors, sped up enrollments and invoicing, improved customer service, and helped lift winter-term revenue while making staff much happier.

University of Southern Maine

Christie Anderson

Assistant Director of Professional Development