Case Study: Central Oregon Community College boosts online registrations and saves time and money with Enrole by Entrinsik

Before Enrole - 77% could not register online!

Central Oregon Community College’s Continuing Education department, a 14-person team serving about 7,000 unique students and 3,000 registrations per term, was hampered by an old, unsupported registration system that required triple data entry and manual refund workarounds. The clunky workflow made online self-registration nearly impossible (77% of customers couldn’t register themselves), created time-consuming cashiering and reconciliation tasks, and generated added costs for manual refunds.

COCC replaced the legacy setup with Enrole after a competitive RFP, adopting its mobile-friendly, Amazon-style shopping cart, integrated payments, automated refunds, correspondence tools, and built-in analytics and reporting. Implementation was fast and intuitive; within months online registrations jumped dramatically (summer +47.7%, fall +53.4%, winter +60.2%), manual refund and paperwork burdens fell, staff workload and satisfaction improved, and the college gained ongoing time and cost savings.

Central Oregon Community College

Stephen Newcombe

Operations Manager