Case Study: Romec achieves flexible, business-critical communications with Enreach SwyxWare

Romec - Customer Case Study

Romec, a UK-based facilities management company, required a new communications system to replace its strained, outdated telephony infrastructure. Their challenge was to handle over 4,000 daily service calls with greater flexibility, robust disaster recovery, and advanced features like presence and remote working. They partnered with vendor Enreach, implementing their SwyxWare unified communications solution to meet these needs.

The Enreach solution provided a flexible, multi-site system for over 250 users, which was installed in phases across Romec's three call centers. The results included significantly improved operational efficiency, an estimated £1,000 monthly savings on conferencing, and enhanced business continuity that ensured 100% service uptime even during severe weather. Enreach's software also enabled sophisticated call routing, detailed analysis, and remote working, all configured and managed by Romec's own in-house team.

Romec

Stuart Keating

IS Services Manager