Case Study: GB Railfreight achieves resilient, cost-effective communications with Enreach

GB Railfreight - Customer Case Study

GB Railfreight, a UK-based rail freight operator, needed a reliable and flexible communications system to meet strict regulatory requirements and maintain high levels of customer service. Their old system was expensive, failing regularly, and insufficient for their critical Freight Control Centre. They engaged vendor Enreach (also referred to as GPNS in the text), who recommended an upgrade including a resilient MPLS network and the Swyx unified communications solution.

The vendor, Enreach, implemented a software-based Swyx system, which provided a resilient phone system with critical call recording and automated driver clock-in. This resulted in an immediate 50% cost reduction at the first site and eliminated the need for additional staff. The solution ensured regulatory compliance, freed up personnel, and provided the robust, reliable communications essential for GB Railfreight's daily operations.

GB Railfreight

George Ford

IT Manager