Case Study: Holiday Inn achieves a more engaging guest experience with Enplug digital signage

Holiday Inn - Customer Case Study

Holiday Inn’s Century City, Los Angeles property wanted a better way to welcome and inform guests while keeping check-in simple and encouraging social sharing. General Manager Richard Taylor turned to Enplug’s digital signage solution to address information overload at the front desk and create a more engaging guest experience.

Enplug implemented lobby displays using apps for Graphics, Weather, News, Social Media, and TripAdvisor, turning the screens into an always-on digital concierge. The result was a streamlined check-in process, fresher content for travelers, and stronger guest engagement; Enplug also helped the hotel encourage social sharing, with cited research showing 57% of consumers form opinions from social posts and 13% are more likely to share a positive review when social channels are highlighted on-premise.

Holiday Inn

Richard Taylor

General Manager