Case Study: Topcon Positioning Systems achieves 100% uptime with ENow Software’s Mailscape

Topcon Positioning Systems achieves 100% uptime with ENow Software

Topcon Positioning Systems, a global provider of positioning technology and automation systems, faced challenges in ensuring uniform performance and 100% uptime across its large Microsoft Exchange infrastructure. Manual monitoring processes were time-consuming and did not provide the real-time visibility needed to proactively address potential outages that could severely impact its remote workforce. To address this, Topcon chose the Mailscape monitoring and reporting solution from ENow Software.

By implementing ENow's Mailscape, Topcon gained a user-friendly dashboard for real-time monitoring and automated alerts, which drastically reduced the time from discovering an issue to resolving it. The solution provided the granular visibility needed to get ahead of problems, leading to the achievement of 100% uptime. ENow Software's solution automated manual tasks, freed up IT personnel for higher-value work, and provided comprehensive reporting that helps Topcon plan for future growth and expansion.

Topcon Positioning Systems