Case Study: Baltimore City Public Schools improves Exchange and mobile device monitoring with ENow Software

Helped Baltimore City Public Schools Prevent Major Problems for Their Mobile Device Users

Baltimore City Public Schools, serving 82,866 students across nearly 200 schools, needed a better way to monitor both its Exchange and BlackBerry environments while also generating regular management reports. The system administrators were looking for a tool that could provide messaging visibility, reporting, and mobile device monitoring without the high cost and time-consuming manual effort of PowerShell-based reporting.

ENow Software’s Mailscape was implemented as a one-stop solution for monitoring Exchange, BlackBerry Enterprise Server, and ActiveSync, along with automated reporting and dashboard views. Baltimore City Public Schools said the installation was easy and required no reboot, and the tool helped them quickly generate daily database and mailbox reports, improve mailbox placement during an Exchange 2003 to 2007 migration, and receive health alerts that helped prevent major problems for mobile device users.

Baltimore City Public Schools

Vince Shelton

System Administrator