Case Study: Blue Mountain Improves Exchange Management with ENow Software’s Mailscape

Blue Mountain - Customer Case Study

Blue Mountain Resorts, a year-round destination with a lean IT team, relied heavily on email to communicate with customers, members, and season pass holders. With no dedicated Exchange administrator, the company struggled to keep up with the daily management needed to maintain Microsoft Exchange performance and reliability. ENow Software’s Mailscape was introduced as a way to simplify Exchange monitoring and administration.

ENow Software implemented Mailscape as an automated, one-screen “virtual Exchange administrator” that provided proactive monitoring, alerts, and probable-cause guidance. The result was improved efficiency, faster issue resolution before users were impacted, and better service for end users. Blue Mountain said Mailscape increased their efficiency straight out of the box, though no specific numeric metrics were provided.

Blue Mountain

Mike Nancekivell

IT Manager