Case Study: Teletrac Navman achieves seamless RMA processing with enosix

Teletrac Navman Creates Real-Time View of their SAP Data Inside of Salesforce

Teletrac Navman, a SaaS provider of location-based fleet and asset management solutions, needed to replace its legacy middleware and eliminate manual, duplicate data entry between Salesforce and SAP. Its customer service team was managing RMA and replacement hardware processes by rekeying case information across systems, which created delays, errors, and extra back-office rework.

enosix implemented a real-time SAP-Salesforce integration that let Teletrac Navman initiate and manage RMAs directly inside Salesforce while synchronizing with SAP for order creation and tracking. With enosix, reps could enter data once, see immediate validation and status updates, and keep working in Salesforce; the result was a streamlined RMA process, improved customer service, a 360-degree customer view, and a 40% reduction in annual support costs between Salesforce and SAP.

Teletrac Navman

Jim Johann

Director