Case Study: TSI Achieves a 360-Degree Customer View with enosix

How Enosix Enabled Tsi Incorporated to Drive Salesforce Success by Creating a Full 360-degree View of the Customer Using Sap Data Natively Inside Salesforce

TSI Incorporated, a manufacturing company with about 4,100 employees, needed a better way to support sales teams that were struggling with an unfamiliar SAP CRM experience, extensive training requirements, and high turnover. Because data was updated through batch processes, representatives often lacked real-time customer information, creating inefficiencies and delays in responding to customers.

Using enosix’s Transact solution with Salesforce, TSI created a full 360-degree customer view by surfacing SAP data natively inside Salesforce and enabling real-time, bi-directional integration for quotes, orders, invoices, equipment records, and other SAP history. With enosix, TSI went live in just 2 months, increased Salesforce adoption, eliminated the need to replicate data between systems, reduced training needs, and preserved a portable integration path from SAP ECC to S/4HANA.

TSI

Wade Krzmarzick

Director