Case Study: Bachem streamlines quote-to-order processes with enosix

How Bachem Moved Their Manual Processes Online

Bachem, a supplier of essential products and services to the global pharmaceutical industry, was struggling with a manual quote-to-order process across Salesforce and SAP. Before enosix, customer records had to be created and synchronized in both systems, quotes were built in SAP, and teams had to print, sign, and scan documents—creating data inconsistency, redundant work, and limited automation.

Using enosix to integrate SAP and Salesforce, Bachem made Salesforce the front-end for sales while keeping SAP as the system of record, with quote documents created directly from Salesforce. The result was improved sales rep efficiency, consistent data between systems, and eliminated duplicate data entry; enosix also enabled a fast deployment, with Surface up in 2 days and deeper pricing/process integration completed in about 3 months.

Bachem

Fabian Huber

Group Leader