Case Study: AAF | Flanders Achieves Self-Service Order Management with enosix

American Air Filter Enables Self-Service in Salesforce Community Cloud

AAF | Flanders, a global manufacturer of air filtration solutions, needed to improve the experience for its distributors and partners by giving them self-service access to key order and pricing information. Working through Salesforce Community Cloud, they wanted to reduce the many internal touchpoints caused by limited visibility into order status, invoices, tracking, and partner-specific pricing.

enosix provided the integration layer to connect Salesforce Community with SAP, enabling real-time access to SAP data and the ability to create SAP orders directly from Salesforce. With enosix, AAF | Flanders delivered a single self-service interface for orders, pricing, delivery and tracking, and invoices, while improving order accuracy to 100% and reducing implementation costs and timelines.

AAF | Flanders

Stacey Smith

Salesforce Business Analyst & Administrator