Case Study: Norwegian Food Safety Authority delivers fast, custom answers with Enonic

Norwegian Food Safety Authority boosts guide completion to 80% with Enonic

The Norwegian Food Safety Authority needed a way to help users navigate its large and complex set of regulations without compromising on quality. To translate these regulations into simple, understandable answers, they adopted the CMS platform from Enonic.

Enonic provided a solution by developing integrated guides within their Content Studio, allowing editors to create logic-based, step-by-step question flows without heavy development. This resulted in a highly effective tool where 80% of users complete the guides and 90% find the information they need, significantly reducing telephone inquiries and improving user satisfaction for the Norwegian Food Safety Authority.

Norwegian Food Safety Authority